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Help & Contact

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Delivery FAQs

How long will my order take to arrive?

This will all depend on the delivery option you've chosen and where you live. If you live within the UK Mainland and have chosen the Express Delivery service this will be delivered the next working day if placed before 1pm. The Standard Delivery service for UK orders will be within 5 working days, however we do endeavour to get orders out sooner than this. The exception to this are any orders which have personalisation to them. Please click here to see the full delivery terms and conditions.

Do you deliver to all countries?

Unfortunately we're currently only able to deliver goods through Mitre.com to the UK Mainland and the rest of the EU. For any queries to countries outside of these locations please email us directly at enquiries@mitre.com and we will be able to advise how to purchase our goods.

Can I change my delivery address?

You will be able to change your delivery address at the checkout stage or within your account once logged in. If you've already placed your order please email us directly at enquiries@mitre.com if you need to change your address. We cannot guarantee that we can change the address however we will endeavour to make any changes prior to the order being sent to the warehouse.

What happens if I'm not in when you try to deliver?

If you're located within the UK your parcel will be dealt with by DPD, who will either try to leave the parcel in a secure location or take it back to the nearest DPD depot - they will leave a calling card to advise where the parcel is. For EU deliveries the courier may change, however the same principle will still apply - if deliveries are unable to be delivered a calling card will be left with contact details in how the re-arrange or collect your goods.

I still haven't received my delivery, what shall I do?

Please email us at enquiries@mitre.com with the WEB reference (order number) detailing when you purchased the goods. We'll then be able to track the order for you and see where this was delivered and when.

Returns & Exchanges

Returns & Exchange FAQs

How do I return unwanted goods bought through Mitre.com?

If you would like to return unwanted goods for an exchange or refund and the goods were purchased in the UK please complete the returns form within your delivery and use the pre-paid sticker that comes with your order. If you no longer have the returns form please send this back to our address (FAO E-COMMERCE TEAM, GLOBAL STAR HOUSE, KENMORE ROAD, WAKEFIELD 41 INDUSTRIAL ESTATE, WEST YORKSHIRE, WF2 0XE)

If the goods were delivered to an address outside of the UK then please complete the returns form that can be found here and follow the returns procedure which can be found here.

How do I return goods not purchased on Mitre.com?

Unfortunately we're unable to accept back goods purchased through other suppliers. Our policy is to ask the customer to return any products to the retailer/stockist where you purchased it as the contract of purchase is between yourself and them. Please follow their return procedure.

I returned my goods and haven't had a refund or exchange yet?

If you are still awaiting a refund or exchange please contact our customer services team at enquiries@mitre.com and we should be able to look into this further for you. Please try to have your proof of delivery to hand so we are able to track this down quickly for you.

Personalised Products

Personalised Products FAQs

I've made a mistake with my order, can I change it?

We will endeavour to make any changes to your personalisation order; however, on occasions we've unable to make any changes. This is usually because the item you've ordered has already gone into production. If you spot the mistake quickly please speak to our customer services team via the live chat function or email us at enquiries@mitre.com and we will try and edit your order.

I don't want to write my message in English, can I write it in another language? And can I use special characters?

All the available characters and letters you can use can be typed in at the personalisation stage of the order. If it doesn't allow you to type in a character then we're unable to allow this to be used.

There isn't enough space in the box for my personalisation. Can I use more characters?

We allow up to 21 characters on our personalised footballs. Anything over this would make the font size quite small and therefore we advise against this. This final character limit went through various stages of testing and we feel like this limit is the best for the style and overall finish of the football.

Is the text automatically centred?

Yes it is, we will centre the name on the football. The text will appear on one line.

I only need a short message or name, will the text be larger?

Yes, the text size changes depending on the amount of characters needing to fit on the football. The size font for 4 letters will be larger than if you use all 26 characters.

Instead of text can I add a logo on to the football?

Unfortunately at this moment in time we only allow a select set of characters to be personalised on the football and do not have the option online of adding a logo to footballs.

Can you receive the personalised football sooner than 5 working days?

Due to the printing process we are unable to guarantee a quicker delivery process. Due to all our printing and personalisation being done within the UK we can sometimes get these out sooner than 3-5 working days.

Can I return my item?

We're happy to receive back any faulty personalised footballs - please use the normal returns note with the pre-paid sticker and / or fill out the returns form if outside the UK.

Unfortunately we're unable to return any unwanted goods which have been personalised unless the error is on our part. We'd be unable to re-sell any goods which have been uniquely created for our consumers and due to this we cannot accept back unwanted items.

Footballs FAQs

What size football do I need?

The sizing for footballs usually works on age groups. We would recommend the following -

0-36 months - Mini

3-6 years - Size 2

6-9 years - Size 3

9-14 years - Size 4

14+ years - Size 5

You can also find an easy to use size guide here.

How do I find the right ball for me?

There are certain types of footballs depending on what you're looking to get from the ball. The top end footballs come under 'Professional' which are usually used as a top end match ball and would be FIFA Approved. 'Match' footballs are top of the range match quality footballs usually used as a match day ball within grassroots football - they're affordable but also have great performance and are durable. A lot of these are also FIFA Quality or International Match Ball Standard and have the marks on the balls to prove the testing they've been through. 'Training' footballs would be made to be a bit more durable for regular use, and 'Recreational' are made to have a longer lasting bladder to be pumped less often, a great ball for us in the park or with friends.

As well as these footballs we stock some 'Specialist' balls, including indoor footballs, futsal balls (which have a weighted bladder), and balls specifically designed for use on astro turf or tarmac.

What is 'Hyperseam' technology?

Hyperseam technology is a revolutionary technology which delivers the benefits of both stitched and bonded footballs into one. It combines the power and accuracy of a stitched football with the control and consistency of bonded seam ball. Overall the range is - More accurate, faster off the foot, easier to control, water repellent, air and shape retaining as well as having a consistent feel and performance.

Much long do I inflate the ball for?

Every football is different. On the ball around the area you place a needle is a recommended P.S.I. This is the pressure you should pump the ball to, to make sure you get the best possible performance. If you over inflate footballs the bladder can put pressure onto the material and split the ball.

How do I pump up a football?

 

We would suggest using a Mitre pump to do this - any within the range will work fine, alongside Glycerine, which is a lubricant as well as cleaning the valve when you enter the needle to increase performance. The needle needs to be lubricated before inserting - so this slowly to make sure you do not puncture the bladder.

Clothing FAQs

What size do I need when ordering tops/jackets etc?

In regards to tops/jackets we would advise the following for children sizes -

4-5 years - XSY (24/26 inch - 116cms)
6-7 years - SY (26/28 inch - 128cms)
7-9 years - MY (28/30 inch - 140cms)
10-12 years - LY (30/32 inch - 152cms)

We don't suggest ages for any senior sizes but the sizes can be seen below -

Extra Small (32/34 inch - 164cms)
Small (34/36 inch)
Medium (38/40 inch)
Large (42/44 inch)
Extra Large (46/48 inch)
Extra Extra Large (50/52 inch)

What size do I need when ordering trousers/shorts etc?

In regards to trousers/shorts we would advise the following for children sizes -

4-5 years - XSY (20/22 inch - 116cms)
6-7 years - SY (22/24 inch - 128cms)
7-9 years - MY (24/26 inch - 140cms)
10-12 years - LY (26/28 inch - 152cms)

We don't usually suggest ages for senior sizes but the sizes can be seen below -

Extra Small (28/30 inch - 164cms)
Small (30/32 inch)
Medium (32/34 inch)
Large (36/38 inch)
Extra Large (40 inch)
Extra Extra Large (42 inch)

What sizes include UK VAT?

When ordering in the UK the only apparel items which include VAT are for the senior sizes - excluding Extra Small. Therefore Small, Medium, Large, Extra Large and Extra Extra Large sizes would include VAT.

How do I wash and care for my products?

Please use our detailed care guide which can be found here. This will help you get the best out of your Mitre products and increase its lifespan.

Other Questions

Other FAQs

I've made a mistake with my order, can I change it?

We will endeavour to make any changes to your order; however, on occasions we aren't able to make any changes. This is usually because the order you've placed has already gone into the picking queue at the warehouse. If you spot the mistake quickly or would like to change your order please contact our customer services team via the live chat function or email us at enquiries@mitre.com. Please be aware that there may be an extra cost involved if the goods you would like to change are at a higher price point.

Can we personalise and customise a clothing order?

Unfortunately we're not able to customise goods in house, however you can use our 'stockist' feature to find a retailer near you who may be able to customise for you.