Customer Complaints Procedure

Here at Mitre, we're proud of the products we manufacture and the services which we provide. If you have a complaint, we want to put things right as quickly as possible. Please speak to a member of our store team or customer service team who will be happy to assist.


If you would like to make a formal complaint, please contact us via our online form here, or email marking your email 'Complaint.' We acknowledge all complaints and aim to provide a response within seven (7) working days.



Any contact directed to individuals or departments within Mitre will be referred to our Customer Services team and will be resolved via our complaint handling process.