How long will my order take to arrive?
This will all depend on the delivery option you've chosen and where you live. If you live within the UK Mainland and have chosen the Express Delivery service this will be delivered the next working day if placed before 1pm. The Standard Delivery service for UK orders will be within 5 working days, however we do endeavour to get orders out sooner than this. The exception to this are any orders which have personalisation to them. Please click here to see the full delivery terms and conditions.
Do you deliver to all countries?
Unfortunately we're currently only able to deliver goods through Mitre.com to the UK Mainland and the rest of the EU. For any queries to countries outside of these locations please email us directly at firstname.lastname@example.org and we will be able to advise how to purchase our goods.
Can I change my delivery address?
You will be able to change your delivery address at the checkout stage or within your account once logged in. If you've already placed your order please email us directly at email@example.com if you need to change your address. We cannot guarantee that we can change the address however we will endeavour to make any changes prior to the order being sent to the warehouse.
What happens if I'm not in when you try to deliver?
If you're located within the UK your parcel will be dealt with by DPD, who will either try to leave the parcel in a secure location or take it back to the nearest DPD depot - they will leave a calling card to advise where the parcel is. For EU deliveries the courier may change, however the same principle will still apply - if deliveries are unable to be delivered a calling card will be left with contact details in how the re-arrange or collect your goods.
I still haven't received my delivery, what shall I do?
Please email us at firstname.lastname@example.org with the WEB reference (order number) detailing when you purchased the goods. We'll then be able to track the order for you and see where this was delivered and when.