Other FAQs

I've made a mistake with my order, can I change it?

We will endeavour to make any changes to your order; however, on occasions we aren't able to make any changes. This is usually because the order you've placed has already gone into the picking queue at the warehouse. If you spot the mistake quickly or would like to change your order please contact our customer services team via the live chat function or email us at customerservice@mitre.com. Please be aware that there may be an extra cost involved if the goods you would like to change are at a higher price point.

Can we personalise and customise a clothing order?

Unfortunately we're not able to customise goods in house, however you can use our 'stockist' feature to find a retailer near you who may be able to customise for you.