I've made a mistake with my order, can I change it?
We will endeavour to make any changes to your personalisation order; however, on occasions we've unable to make any changes. This is usually because the item you've ordered has already gone into production. If you spot the mistake quickly please speak to our customer services team via the live chat function or email us at customerservice@mitre.com and we will try and edit your order.
I don't want to write my message in English, can I write it in another language? And can I use special characters?
All the available characters and letters you can use can be typed in at the personalisation stage of the order. If it doesn't allow you to type in a character then we're unable to allow this to be used.
There isn't enough space in the box for my personalisation. Can I use more characters?
We allow up to 21 characters on our personalised footballs. Anything over this would make the font size quite small and therefore we advise against this. This final character limit went through various stages of testing and we feel like this limit is the best for the style and overall finish of the football.
Is the text automatically centred?
Yes it is, we will centre the name on the football. The text will appear on one line.
I only need a short message or name, will the text be larger?
Yes, the text size changes depending on the amount of characters needing to fit on the football. The size font for 4 letters will be larger than if you use all 26 characters.
Instead of text can I add a logo on to the football?
Unfortunately at this moment in time we only allow a select set of characters to be personalised on the football and do not have the option online of adding a logo to footballs.
Can you receive the personalised football sooner than 5 working days?
Due to the printing process we are unable to guarantee a quicker delivery process. Due to all our printing and personalisation being done within the UK we can sometimes get these out sooner than 3-5 working days.
Can I return my item?
We're happy to receive back any faulty personalised footballs - please use the normal returns note with the pre-paid sticker and / or fill out the returns form if outside the UK.
Unfortunately we're unable to return any unwanted goods which have been personalised unless the error is on our part. We'd be unable to re-sell any goods which have been uniquely created for our consumers and due to this we cannot accept back unwanted items.
