Returns & Exchange FAQs

How do I return unwanted goods bought through

If you would like to return unwanted goods for an exchange or refund and the goods were purchased in the UK please complete the returns form within your delivery and use the pre-paid sticker that comes with your order. If you no longer have the returns form please send this back to our address (FAO E-COMMERCE TEAM, Glover DC, Spire Road, District Road, Washington, Tyne & Wear, NE37 3ES, United Kingdom.)

If the goods were delivered to an address outside of the UK then please complete the returns form that can be found here and follow the returns procedure which can be found here.

How do I return goods not purchased on

Unfortunately we're unable to accept back goods purchased through other suppliers. Our policy is to ask the customer to return any products to the retailer/stockist where you purchased it as the contract of purchase is between yourself and them. Please follow their return procedure.

I returned my goods and haven't had a refund or exchange yet?

If you are still awaiting a refund or exchange please contact our customer services team at and we should be able to look into this further for you. Please try to have your proof of delivery to hand so we are able to track this down quickly for you.